Shipping Policy

Orders and shipments

Orders can be placed 365 days a year, at any time, except at times when the service is suspended for maintenance or other commercial circumstances and/or force majeure. However, orders will not be sent on Fridays, even if it is a working day, to avoid that the order may be stored in the facilities of the transport agency during the weekend. Any order is subject to product availability. In case it is not possible to deliver an order due to supply problems or not having enough stock, the user will have the option to wait until the product is available or cancel the order.

Shipping will be free from 50€, for orders to peninsula less than 50€ the shipping cost will be 7,5€. For orders outside the peninsula and to foreign countries should consult the specific conditions in any of the following ways of contact:

E-mail: info@jamonesmunoz.com

Phone: +34 638 153 243

Delivery

Delivery shall be deemed to have occurred at the time when the user or a third party indicated by the user acquires material possession of the products. The delivery time for the order will vary according to the shipping method selected and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the date of the order confirmation. In the event that the delivery date cannot be met, we will inform the user of this circumstance and the user will be offered the option to go ahead with the purchase by setting a new delivery date or the possibility of cancelling the order and obtaining a full refund of the price paid. If the recipient is absent at the time of delivery, a notice will be left so that he/she can pick up the shipment at the place and within the deadlines indicated. After the term has elapsed without the collection taking place, the shipment will be returned to MUÑOZ Jamones y Embutidos.

Customer Service

MUÑOZ Jamones y Embutidos has a customer service department so that the User can manage their complaints, doubts, or can request guarantees and execute the right of withdrawal. The User can direct their complaints, claims or requests for information to the MUÑOZ Jamones y Embutidos Customer Service using any of the following methods:

- Sending a letter to MUÑOZ Jamones y Embutidos Customer Service, at C/ Calvario, 2 Yegen 18460 (Granada).

- Sending an e-mail to info@jamonesmunoz.com

- Calling to the telephone +34 638 153 243, from Monday to Friday (From 9:00 to 14:00 and from 15:00 to 20:00).

All doubts and especially complaints and suggestions will be dealt with as quickly as possible, without exceeding in any case the deadlines established by current legislation. Likewise, you will have proof of the same by means of the delivery of a written receipt, on paper or any other durable support.